Terms and Conditions

Terms & Conditions

I have approved, looked over, and clarified my order.

I understand production time varies based on design, quantity, holidays, and workload.

I understand that I can reach out to The Tumbler Universe at thetumbleruniverse@gmail.com if I have any questions.

I understand that I must notify The Tumbler Universe must be notified of the defective/incorrect item(s) within three days of product delivery. After three days, the customer must accept the product in the condition it was received. We are not responsible for the treatment of the product(s) after delivery, such as how you handle, wash, or wear your product.

I understand that The Tumbler Universe is not responsible for any errors made by the postal service. However, if the tracking number/status is incorrect, contact us IMMEDIATELY to resolve the issue and make a claim with the postal office if necessary.

I agreed to have double checked my address/shipping information. If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will be responsible for re-pay shipping before we send the package again.

I understand that The Tumbler Universe is not responsible for any incorrect instructions provided during the order process (i.e., misspellings, incorrect sizes, incorrect proof versions, etc.). Reprinting for such errors will be done at the customer's expense. 

All items are custom-made. Refunds and exchanges are not available. For this reason, please double and triple-check the information you provide for each order. If an error is made on our part, we will replace the item as soon as possible.

You agree to these terms and conditions when placing an order with The Tumbler Universe. We have the right to modify our product including available items and these policies at any time without notice. Design options are continuously updating; please double-check that the design requested for the order is available. Please contact us if you have any questions regarding these policies.